Organizations' executives know that most of their biggest influencers have moved online in some capacity, raising the question: How can they be reached via effective integrated social media marketing?
By Robbin Goodman Collectively, the social media -- including blogs, social networks, RSS feeds, podcasts, wikis, reviews, bulletin boards and newsgroups -- have the power to support or destroy a brand or reputation. Transparency is key; but it's risky business and requires a new mind-set and toolkit.