Crisis Management

One of the bigger viral stories of the last two days was the foul-mouthed racist rant by a Dunkin’ Donuts customer in Fort Lauderdale, Florida, who filmed herself abusing the store’s employees and posted the… Continued

We asked our readers what to do the instant a PR emergency hits. See what they had to say.

What do you do when the lifeblood of your company is publicly tarnished, damaging the reputation of both company and clients?

The Rutgers debacle underscores the need for colleges and universities throughout the country to get more schooling in communications and PR.

Companies like Apple, Facebook and Google may have made a mistake by swiftly denying cooperation with the NSA.

It’s been more than a year since Susan G. Komen for the Cure found itself in hot water regarding its decision to cease funding for Planned Parenthood.

Taco Bell is quick to respond to photo of employee getting a little too acquainted with taco shells, but the statement fails to provide some crucial information.

The beloved Starks could really benefit from communications counsel.

This might be a case where the brand and persona are inseparable, and no amount of proactive PR work can differentiate the two.

By now you’ve heard the news that Adam Levine hates his country. No, he loves his country. Wait a minute: what does he really feel and why do we care?  If “The Voice” coach and… Continued