Starbucks Workers United made claims against Starbucks in Buffalo, N.Y., that accused the company of interfering with employees working to unionize.
There is no shortage of PR pros and pundits offering advice about how companies should respond to controversial social issues. Company executives ask whether or not to take a public position. If so, should they speak proactively or only in response to media inquiries? Or, should they discuss an issue internally only, with employees?
Disney, the most magical place on Earth, cannot wave a magic wand to control the media. Nor can being a celebrity buy you good PR.
Some free speech offenders, like pro football’s Cam Newton, may need to do some soul searching before they issue an apology.
The use of controversy to bolster public image is nothing new, but is all publicity good publicity?
It’s reasonable to say the public implications of Twitter’s appointment of Musk could become complicated, to say the least.
It’s not easy to apologize, especially after a heated exchange. Fortunately, there’s a way forward for Will Smith and Chris Rock. PR can help.