Reputation

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Battle Creek, Michigan / United States - December 18, 2019: President Trump with Republican National Convention Chair Ronna Romney McDaniel and Michigan Republican Party Cochair Terry Bowman

NBC News Crisis: The Pitfalls of Binary Thinking and Lessons for Internal Communications

April 16th, 2024 by

Everything that is internal is external; everything that is external is internal. NBC learned this the hard way when it hired former Republican National Committee Chair Ronna McDaniel as an on-air contributor back in March.… Continued

Top view of a Kellogg's Corn Flakes package, with a bowl being prepared from above

Crisis at Kellogg’s: CEO Offers ‘Cereal for Dinner’ Economic Advice

April 9th, 2024 by

Many of the comments prompted by Pilnick’s interview cast Kellogg’s in the role of a greedy corporation that was out of touch with consumer needs.

Person holding cellphone with webpage of US artificial intelligence company OpenAI LLC on screen with logo. Focus on center of phone display.

AI Alchemy: Crafting Brand Legacies in the Digital Era

April 8th, 2024 by

For businesses and their communication teams, there’s a need for proactive engagement, utilizing AI’s ability to shape public opinion as a catalyst for communication.

MLB and Ohtani: Building a Crisis and Reputation Plan When in a Pickle

April 2nd, 2024 by

Following the news of Shohei Ohtani’s involvement with an illegal bookmaker in California, the MLB is stuck between a rock and a hard place. Our author summarizes the scandal and provides a crisis communications format that should have been followed.

Downsized Delights: How Shrinkflation Can Chip Away at Brand Equity

March 26th, 2024 by

Shrinkflation, the practice of corporations downsizing their products to maintain price levels, is dominating consumer conversations. As such, corporate communicators need to preempt and get out in front of any adverse public response taken against their brand following plans to reduce product size. Our author offers an approach that helps to mitigate the loss of consumer trust.

PR Roundup: DOJ’s Lawsuit Against Apple, Ladies Take Over March Madness and Gannett and AP Part Ways

March 21st, 2024 by

This week’s PR Roundup features the implications of the DOJ’s lawsuit against Apple, women’s basketball taking over March Madness and how a major news organization will maintain trust by parting ways with the Associated Press. 

E-commerce and PR: A Symbiotic Relationship

March 19th, 2024 by

The dynamic partnership between e-commerce and public relations transcends the transactional—through intertwining storytelling, crisis management, influencer collaborations and thought leadership. Our author examines how PR and e-commerce integrate to craft compelling narratives and foster connections.

PR Roundup: State of Internal Comms, Apple Woes and Women’s Mentorship

March 8th, 2024 by

This week’s PR Roundup looks at the state of internal communication, Apple’s investor relations and reputation woes and tips for women in mentorship in honor of International Women’s Day. 

Measurement KPIs, AI Tools and Reputation Evaluation Strategies for Corporate Communicators

March 6th, 2024 by

An IPR webinar on March 6, featuring communications and business executives from Merck, healthcare agency Real Chemistry and reputation intelligence platform Maha Global, explored how corporate brand and reputation drives business outcomes. The conversation covered the challenges of measuring that reputation, tools, key KPIs and emerging issues in reputation management.

An 8-Step Comms Strategy for Overcoming Ageism in the 2024 Presidential Election 

March 5th, 2024 by

To address the age challenge for political candidates, PR professionals can enact an eight-step strategic path to elevate their public images, highlight their leadership and demonstrate that their age does not impact their ability to lead.