Reputation

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Ford’s Communications Head Returns Serve to Elon Musk on Twitter

June 29th, 2018 by

In a Wall Street Journal article about delays in the production of the Tesla Model 3, Tesla chairman and CEO Elon Musk compared Ford unfavorably to his own company, calling the legacy car maker a “morgue.” Ford’s head of communications took to Twitter and challenged Musk to visit a Ford plant.

The Message Behind ABC’s Cancellation of ‘Roseanne’

May 30th, 2018 by

ABC’s cancellation of “Roseanne” seems to be a case where a brand takes a moral stand on an issue, in this case racism. Bad behavior is bad business, right? A deeper look at the situation reveals a calculation about corporate reputation and how that influences a brand’s future earning potential. It now falls to the company’s communicators to explain away the issues.

GDPR Can Boost Brand Reputation and Employee Advocacy, but Strong Communication Is a Must

May 22nd, 2018 by

When life gives you lemons, you can cry or make lemonade. So your company is not yet GDPR-compliant and doesn’t seem to be too eager to change its status. That’s a shame because you might be missing a good chance to raise your brand reputation and increase employee advocacy. Most important you might be leaving money on the table.

Uber Grabs the Wheel and Tries to Steer Its Media Narrative

May 15th, 2018 by

The ride-share company has announced that it will no longer force victims of harassment and sexual assault into private arbitration. The move by Uber raises two questions: How far does this change in policy go toward repairing Uber’s reputation, and what does this mean for other companies with arbitration clauses?

Facebook Usage Steady Despite Cambridge Analytica Incident and Capitol Hill Hearing

May 15th, 2018 by

One of the final parts of the diagnosis on Facebook’s health has arrived and the patient seems nearly fully recovered. Usage in the U.S., Facebook’s home country, has not budged despite the platform’s most difficult period since it went public in 2012. Security remains a concern to users, though, and Facebook’s demographic means it remains the adult in the room of social media channels.

How T-Mobile and Advanced Energy Use Employee Advocates to Bolster Corporate Reputation

May 1st, 2018 by

With brands and government finding their reputations on the wane, companies are turning to employee-advocates to augment their public relations. Executives from T-Mobile, Advanced Energy and Bloomberg discuss best practices.

Delta and FedEx Find Neutrality Impossible in the Gun-Control Debate

February 27th, 2018 by

When Delta joined a growing list of companies rescinding discounts for NRA members, it did so by proclaiming its neutrality. And when FedEx decided to keep its NRA discount in place, the brand also attempted to stay neutral. But both quickly found that when it comes to an issue as controversial as gun control, brands can’t have it both ways.

Planning for Crisis: Don’t Be Caught Off Guard Like Mark Cuban

February 21st, 2018 by

Dallas Mavericks owner Mark Cuban has had a rough week. On Tuesday, Sports Illustrated published a bombshell investigation that detailed a culture of sexual harassment among the Mavericks’ corporate culture for the better part of a decade. The report seemed to catch Cuban—and the Mavericks organization—off guard, highlighting the need for all organizations to engage in crisis planning. And it’s yet another example of how all brands need to be prepared for allegations of this nature in the wake of the #MeToo movement.

KFC Seasons U.K. ‘Crisis’ Response With Extra Dash of Humor

February 20th, 2018 by

KFC ran out of chicken in Britain earlier this week, closing over half of its 900 U.K. locations Monday in a move that will likely keep some stores closed throughout the week. But KFC got out ahead of the issue and practiced the tried and true “acknowledge, align, assure” mantra—a go-to blueprint for brands needing to engage in efficient, actionable conflict resolution.

How 4 Influencers Redefined ‘Black Panther’ for a New Generation

February 16th, 2018 by

Marvel’s long-awaited “Black Panther” has already shattered box-office pre-sale records and is shaping up to be the most successful movie with an almost all-black cast ever released. But the source comic book was not always as infused with such resonant ideas about racial identity, class and power. Here’s a look at the influencers who helped reframe Black Panther’s brand and identity as a powerful avatar for black representation on the big screen.