Internal Communication

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A Three-Part Approach to Communication Can Help Mitigate the Effects of a Crisis

June 15th, 2021 by

How do we, as communicators, ensure our shadow reflects our company, our organization’s culture and our brand values, rather than the news, accurate or not, surrounding a crisis?

Lack of Transparency May Have Helped AP Delay But Not Avoid an Internal Crisis

June 15th, 2021 by

In this month’s issue, we ask crisis pros whether the AP averted a crisis over its handling of Emily Wilder’s firing

Encourage Empathy, Active Listening En Route to Bolstering Employee Trust

June 1st, 2021 by

While it’s unclear what comes next, it seems certain change is imminent. Moreover, building and maintaining a corporate culture, or, perhaps rebuilding one for the post-pandemic environment, will occupy a large majority of businesses and organizations. Among the tasks ahead for internal communicators will be gaining, or regaining, employee trust. In addition, motivating and engaging staff will occupy internal communicators. Of course, none of this will happen overnight. And leadership buy-in is critical.

How Philip Morris Increased Internal Communication without Overwhelming Recipients

June 1st, 2021 by

How does a large organization like Philip Morris International keep all internal stakeholders on the same page during a pandemic and in normal times? That’s some of what we asked PMI’s head of global internal communication Bessie Kokalis Pescio. In addition, we asked how internal communicators at small companies should approach their work.

Associated Press fires employee over social media posts

The AP Sees Internal Communication Struggle After Firing Reporter

May 25th, 2021 by

A lack of transparency regarding the firing led 100 AP staffers to release an open letter regarding disapproval for the handling of the situation and an unclear social media policy.

How Can Corporations Avoid Being Dragged into Political Controversies?

May 12th, 2021 by

The old version of the PR playbook urged companies to release statements saying they were apolitical, which hardly ever was true. Today, companies should consider encouraging employees to participate in politics.

Consider Mental Health as PR Pros Return to Office

May 5th, 2021 by

We asked Infinite Global’s global COO Isabel Podda and VP Sophie Cikovsky to discuss the importance of mental health awareness in PR as communicators return to the office. Since PR traditionally is in the top 10 of most-stressful occupations, mental health awareness is critical. It’s more so in the wake of the COVID-19 pandemic.

NYC Mayor Bill de Blasio at podium

NYC Mayor Faces PR Backlash as City Employees Return to Office

May 3rd, 2021 by

New York City Mayor Bill de Blasio says a recent $200 million investment in building improvements—as well as the fact that 180,000 city workers are fully vaccinated—will keep workers safe. City employees are not convinced. Carefully crafting return-to-work messages is something the Mayor and corporate leaders are facing.

political divide

Companies Shut Down Political Talk, Do Employees Agree?

April 27th, 2021 by

While some executives believe banning political discussion can protect workers and create a more productive environment, employees and consumers may disagree.

the Met

The Art of Internal Communication; How the Met has Managed

April 6th, 2021 by

COVID-19 and a rapid succession of political, economic and racial crises presented an unprecedented challenge to an unrivaled American cultural institution, the Met.  One of its most valuable assets was particularly under threat: its people.