Crisis Management

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Crisis Prep Fails When Leaders Won’t Change

June 15th, 2021 by

One of the biggest obstacles to effective crisis management is denial: company managers refuse to believe there is a risk that needs attention.   

an hourglass shows how PR pros need to work fast in a crisis

Getting Ahead of a Breaking Story, Reflecting on Niang Crisis

June 14th, 2021 by

Media relations can take a completely different turn when your client or organization becomes the target of media. Hamane Niang, the top official in international basketball, stepped down prior to the release of a New York Times abuse investigation yesterday.

Determining the Most Vital Information is a Key Step in a Crisis’ Early Moments

June 14th, 2021 by

In this dialogue we look at the initial moments of a crisis, when communicators and companies decide, ‘Are we in a crisis? Should we react? When? How?’ Our dialoguers are TV-reporters-turned-crisis-pros Scott Sayres, Honeywell’s director, global corporate communications, crisis, reputation and issues management, and T.J. Winick, SVP, Solomon, McCown & Cence.

Ellie Kemper’s Crisis Response: Too Little, Too Late or Just Right?

June 8th, 2021 by

While the response time may have caused some to question the integrity of the response, Gene Grabowski, partner, kglobal, said Kemper did an adequate job to cover that with her explanation.

Crisis Lessons from This Morning’s Broken Internet

June 8th, 2021 by

Some companies might have kept quiet about an early-morning internet outage. Instead, Fastly communicated consistently and clearly, offering updates on social. The result was that its version of things became the narrative. With the plethora of cyber attacks and data breaches, companies, especially service providers, should heed Fastly’s example of prompt, clear communication.

cyber hacker at computer

Lessons from the Call to #Boycott Companies with Ties to Israel

May 26th, 2021 by

Traditional social listening no longer is enough, brands and companies are discovering. Operating on the fringes of the web, factions spread false narratives that can lead to mainstream activity, such as boycotts. Without early knowledge of such activities’ origins, communicators and companies may miss the chance to respond promptly.

It’s Not Confusing That Americans are Confused about Masks

May 19th, 2021 by

Americans are confused about the recent CDC announcement on masks. That they are confused about another coronavirus-related message is not surprising. Even Dr. Fauci says it’s not the public’s fault. Years from now historians will view the pandemic through the prism of communication.

Terms You Need to Know [May 2021]

May 18th, 2021 by

Each month, we look at new terms picking up steam in the crisis landscape. In this month’s Buzz Box, we explain “Cryptoviral Extortion” and “Internet of Behavior.”

If Everyone Knows How to Respond to Crisis, Why Are So Many Fumbled?

May 18th, 2021 by

With so much reporting of how botched crisis response can harm companies and organizations, why do we continue to see so many crises mishandled? Crisis veterans Ayme Zemke and Gene Grabowski dive into this complex topic.

Kiosk outside of Hamilton the musical in New York City

Broadway Announces Return With United Front

May 11th, 2021 by

The Great White Way will shine again. And an eager, informed audience will help in its return. Today on Good Morning America cast members from shows Hamilton, Wicked and The Lion King announced a Sept. 14 restart of performances. The good news comes after theaters darkened for the past year due to COVID-19.