Messaging

Global Outage and IT Crash or internet connection outages as a computing system failure and error downtime or computer glitch as a cloud software malfunction

What to Do When Your Company Outage Makes Headlines

October 23rd, 2025 by

Most companies prepare for technical outage recovery. Very few prepare for reputational recovery.

A picture of The Washington Post front page when the White House East Wing started to be demolished in Oct. 2025

PR Roundup: WaPo Has a Heartbeat, AWS Outage Lessons, Group Chat Dominance

October 23rd, 2025 by

This week’s PR Roundup takes a look at a prime example of unprompted employee advocacy on LinkedIn, lessons from the Amazon Web Services (AWS) outage and a new study from GIPHY showing the triumphant preference of the group chat for sharing important information.

Tweaks in messaging can help brands unite the Divided American political groups in the United States.

Humanity Over Division: PR’s Call to Help Heal a Fractured World

October 21st, 2025 by

The PR profession has a critical responsibility and opportunity to lead organizations and clients in bridging the divide in the country through relationship-building and dialogue that fosters greater understanding.

Defense Secretary Pete Hegseth Speaks during a press briefing at the white house press room podium

Pentagon Press Policy Standoff: Lessons for Communicators

October 15th, 2025 by

When the world’s most powerful defense institution declares that “the press no longer roams free,” it’s a revealing example of how even someone steeped in media can misunderstand both a mandate and the medium. In… Continued

Chicago, IL, USA - June 2 2022: Bilingual signage at a Chicago Target store limits the purchase quantity of baby formula to four per guest due to the nationwide shortage.

Crisis in Two Languages: Proactively Building Bilingual Rapid-Response Systems

October 15th, 2025 by

For multilingual organizations, building a bilingual rapid-response system goes far beyond simply translating messages.

Portrait of a Powerful Female Leader Checking Media Briefing on her Tablet.

How AI Is Shaping the Future of PR Briefings

September 30th, 2025 by

Industry leaders note that the real power of AI in PR lies in giving teams their time back. When communicators spend less time sorting media mentions and formatting briefings, they can focus on the insights themselves and on what their organizations should do next.

the letters A and I on keyboard keys, reflecting news organizations using AI for writing.

AI Disclosures Won’t Preserve Trust in News, but Prioritizing Readership Might

September 25th, 2025 by

Business Insider is now allowing journalists to use AI for first drafts without needing to disclose usage to readers. While the presence of AI in newsrooms is inevitable, disclosure alone won’t safeguard credibility.

Jimmy Kimmel does his monologue on Sept. 23, 2025 on Jimmy Kimmel Live.

PR Roundup: PR Lessons from Kimmel’s Monologue, Pitching Podcasts and Debuting “BrutalGPT”

September 25th, 2025 by

In this PR Roundup we look at the PR world’s reaction to Jimmy Kimmel’s critical monologue messaging, encouraging numbers surrounding podcasts and a cheeky campaign surrounding ChatGPT.

illustration of businessman leader lift balance ethical scale.

PR Ethics and Agility: How to Practice Swift PR Without Losing Integrity

September 23rd, 2025 by

Ethical agility means acting swiftly without compromising on principles. It’s about creating systems and strategies that are nimble yet always guided by core values.

Turlock, CA - Jan 6, 2025: CA Governor Gavin Newsom speaking at a press conference regarding the California Jobs First project and previewing budget top lines for the upcoming fiscal year

Going Viral Becomes Strategy: Lessons from Gavin Newsom’s Social Surge

September 22nd, 2025 by

Newsom has not only amplified his digital presence but has also added a new twist to political engagement in the digital age.