PR pros can use a straightforward approach to help restaurant brands (as well as other industries) handle today’s external threats to get the best possible outcome.
Crisis Management


Strong Messages for Shaky Markets: Communicating Through Tariff Turmoil
April 15th, 2025 by Lori RuggieroTariffs have always been a fact of business life, but the recent volatility presented by new trade policies has transformed them from a line item on a spreadsheet into a full-blown communications challenge.

PR Roundup: Social Advocacy Advice, Small Business PR and Recycling Brainstorm Ideas
April 10th, 2025 by Nicole SchumanThis week’s PR Roundup looks at social advocacy lessons from the Institute for Public Relations Bridge Conference, the results of a new small business public relations study, and a new tool to recycle and elevate forgotten brainstorm ideas.

How to Leverage LLMs for Brand Reputation and Crisis Management
March 31st, 2025 by Kelly AyresLarge Language Models (LLMs) offer functionality that’s helping marketers and PR pros raise the bar for modern brand reputation management. Here are ways brands can use them to monitor brand reputation with speed and at scale.

PR Roundup: PR Lessons from the Signal Crisis, PR Employee Engagement and Job Satisfaction, UPS Launches Tariff Tool
March 27th, 2025 by Nicole SchumanThis week’s PR Roundup looks at the crisis issues surrounding the fallout from sending of government Signal messages to a journalist, a new study about PR employee engagement not reflecting job satisfaction, and how a new online tool created by UPS is helping to alleviate tariff stress for customers.

Navigating Layoff Communication—With or Without a Plan
March 26th, 2025 by Lindsey BradshawDownsizing staff is never easy, but how it’s communicated can define a company’s reputation both internally and externally.

PR Roundup: Journos Pick Bluesky, Frontier Pokes Southwest Air, Forever 21 Bankruptcy Lessons
March 20th, 2025 by Nicole SchumanThis week’s PR Roundup explores the growth of journalists on Bluesky, bankruptcy communications in light of Forever 21 closing, and how brands like Frontier Airlines and Polestar are taking advantage of market changes with messaging.

In Times of Upheaval, Pick Up the Scalpel and Put Down the Sword
March 18th, 2025 by Annie ClarkAs change and chaos grips our politics, and business leaders try to find their footing, the desire to take bold action can be tempting. In moments like these, however, that kind of thinking can be illusory—and seeking that sense of calm or catharsis for its own sake can lead to ill-advised short-term decision-making with long-term consequences for your brand.

PR Lessons from Turo’s Crisis Response
March 11th, 2025 by Thomas MustacTuro, a peer-to-peer car rental platform, faced not one, but two crises during New Year’s 2025. The perpetrators of both violent incidents had procured their vehicles from the app.

PR Roundup: Ben & Jerry’s Meltdown, Apple’s Opportunity, Bird Flu Leads to Cat Food Recall
March 6th, 2025 by Nicole SchumanThis week’s PR Roundup looks at how Ben & Jerry’s and Unilever would have to approach a decoupling from a communications standpoint, if Apple’s new product announcements were an opportunity or mistake, and how bird flu is affecting tertiary companies .