Crisis Management

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How Balenciaga Can Survive Cancel Culture After its Major Incident

December 1st, 2022 by

Balenciaga likes living on the edge. It went too far this time. Its response will determine how much damage it suffers from its latest snafu.

Taylor Swift Should Sing, ‘It’s Me, Hi, I’m the Problem, It’s Me’

November 18th, 2022 by

The Taylor Swift ticket hubbub dented the singer’s reputation. She also waited too long to respond. Swift let Ticketmaster absorb all the blame. When she finally responded, it was late and disappointing.

Communication Lessons from the Taylor Swift Ticketmaster Fiasco

November 18th, 2022 by

Ticketmaster’s less-than-transparent communication about Taylor Swift ticket offers myriad PR takeaways. Owning your mistakes is one of them, others involve transparent apologies.

Strange Bedfellows: How Tyson Foods Resurrected Beyond Meat

November 16th, 2022 by

Sometimes PR crises throw together companies that usually don’t mix. Regardless, preparing in advance for a PR mishap or crisis always is a wise move.

Ye and Irving Incidents Emphasize the Importance of Timing in PR Crisis

November 15th, 2022 by

There are several aspects of timing that influence PR incidents/crises.  First, when a PR crisis occurs simultaneously with a huge story, the crisis may get pushed off page 1. The FTX fiasco got media coverage,… Continued

Terms You Need to Know [Q4 2022]

November 15th, 2022 by

In this month’s edition, we focus on FTX and RSV.

Members Only: Nimble, Cross-Functional Crisis Team Can Include External Players 

November 14th, 2022 by

The composition of your core PR crisis team, how often it meets and how it jumps into action when a situation arises form this dialogue with PR experts.

Boston Bruins’ PR Lesson: Pulling a Fast One Isn’t Easy

November 7th, 2022 by

The Boston Bruins created a PR mess Nov. 4 when they attempted to pull a fast one on the public. Tell the whole truth is the PR lesson here.

NBA boasts tolerance, but is in a real crisis after kyrie Irving's antisemetic comments

NBA Drops the Ball in Responding to Irving’s Antisemitic Tropes

November 2nd, 2022 by

A prompt response is a hallmark of crisis communication. The NBA and the Brooklyn Nets waffled on their initial responses to Kyrie Irving’s antisemitic posting. Have they run out of time to act?

Adidas and Beyond Meat Prove Time is Your Enemy in a PR Crisis

November 1st, 2022 by

In a PR crisis we know time often is your enemy. Preparation and prompt action are your friends. As such, ‘what took so long?’ is a question you don’t want asked. Unfortunately, it arose for Adidas and its tardy Ye reaction. And it was asked about the slow removal of Beyond Meat’s nose-biting COO.