Cinco de Mayo usually welcomes revelers for one of the prime party days in America. Spring has sprung, the weather is warmer and there’s not much to dislike about Mexican food or margaritas. The day… Continued
Stories by Nicole Schuman
Amazon VP Makes a Statement With a Statement
May 4th, 2020 by Nicole SchumanAmazon is not doing itself any favors with its recent handling of employee relations. For a company that reported $75.5 billion in first quarter earnings, up 26 percent from Q1 2019, Amazon is failing to… Continued
A Pox on Both Your Houses: PR Pros Split on Reputation Hit from PPP Debacle
April 30th, 2020 by Nicole SchumanThe federal government that created the flawed small-business loan program and large brands that received the money will suffer reputation damage equally, senior PR executives said in a PRNEWS survey. Essentially split down the middle,… Continued

Travel Industry Pivots Communications to Assure the Consumer
April 29th, 2020 by Nicole SchumanThe travel industry undoubtedly took a huge hit with the onslaught of COVID-19, so communicators reassessed messaging to address customer concerns and provide assurance. While uncertainty looms around this new normal, brands look to guide customers with a steady hand for any future travel needs.
Brands Focus #NationalSuperheroDay on Real-Life Superheroes
April 28th, 2020 by Nicole SchumanBrands and individuals pivoted from honoring the traditional superheroes of Superman and Wonder Woman, to our everyday superheroes—doctors and nurses, grocery clerks, mail carriers, teachers and other essential workers on today’s National Superhero Day. The… Continued
Tyson Foods’ Messaging Goals Unclear in Full-Page NYT Advertorial
April 27th, 2020 by Nicole SchumanWhile the beginning of the COVID-19 crisis in America resulted in empty toilet paper shelves, Tyson Foods may have unofficially announced the second wave of panic buying—chicken and meat products. The chicken producer chose to… Continued
White House Cancels, then Reschedules Monday’s Coronavirus Task Force Briefing
April 27th, 2020 by Nicole SchumanAfter a weekend without any coronavirus task force updates from the federal government, the White House announced a full cancellation of today’s daily briefing.

NFL, Brands Test the Boundaries of Communication for Draft Day
April 23rd, 2020 by Nicole SchumanIn a world without professional sports, the National Football League will provide a reprieve to fans looking for live action with this week’s NFL draft. In what may be the most highly-anticipated COVID event to… Continued

For Prospective College Students, Communications Plays Role in Choice
April 22nd, 2020 by Nicole SchumanFor high school seniors, receiving that fat envelope in the mail from a prospective dream college ranks as one of the most memorable days of their lives. Unfortunately, for many, the onslaught of coronavirus interrupted that dream. With so many unknowns, prospective students and families are left with dozens of questions, launching higher education communications departments into overdrive.
Ticketmaster Finally Responds to Rising Tide of Customer Complaints
April 20th, 2020 by Nicole SchumanTicket buyers hounded Ticketmaster for weeks, wondering when or if they would receive refunds for cancelled sporting events and concerts. Live Nation, parent company of Ticketmaster, offered no reprieve. Postponed events would not lead to… Continued