Whether one chooses the descriptor new normal or next normal to discuss today’s reality, one suggestion is that we opt instead for the word uncertainty in the year ahead.
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The Path to Playing Offense vs Cyberattackers Requires Communicators to be Conveners
December 1st, 2021 by Seth ArensteinRay Kerins has held senior communication positions at Merck, Pfizer and most recently at Bayer, where he was SVP, head of corporate affairs. We talked to him about the keys to fighting cybercrime.

In Light of Great Resignation, Budgets for 2022 Must Consider Labor Costs More Closely
December 1st, 2021 by Nicole SchumanData from Davis+Gilbert LLP, a law firm that works with many communication businesses, shows 95 percent of PR outlets surveyed anticipate net revenue increases in 2022, a far more optimistic look to the future than at the same time last year. This is great news for those in the process of creating a budget for 2022. While fundamental needs for organizations may have changed in terms of operational costs, a reassessment of strategy can provide opportunities for a beneficial re-allotment of funding.

40% of PR Pros are Measuring More Post-COVID, Yet 70% Still Battle Measurement Roadblocks
November 1st, 2021 by Seth ArensteinIn some ways, this year’s global observance of Communication Measurement Month should be a bigger celebration than normal. After all, considering the nearly two-year-old pandemic, any excuse for celebration is welcome. On the other hand, there are reasons not to celebrate. We surveyed the industry to find out their sentiments.

Native Americans Were Influential Communicators Without Formal Titles
November 1st, 2021 by Jared MeadeIf you search ‘Native American PR pioneers,’ you will be hard-pressed to find one name, let alone a list. Not because there haven’t been Native Americans who excelled in PR, but because most never held a traditional PR title. But suppose you are willing to dig a bit deeper and look at PR not as a title but as a role or a mission. In that case, you will find that there are many Native Americans who not only practiced PR, but helped shape the world through the spoken and written word.

How to Avoid Being the Next ‘Instagram Kids:’ A PR Approach to Product Reputation Reviews
November 1st, 2021 by Sophie MaerowitzGiven that a company of Facebook’s clout and perceived indifference to public scrutiny seems worried about product-related backlash, it follows that communicators at all organizations should consider reviewing products and services prior to launch. As such, we asked PR pros to assess the state of reputation reviews.

Next Big Thing: Non-Financial Factors will Link PR, Reputation & Share Price
November 1st, 2021 by Mark WeinerWhat’s the next big thing for communications research and evaluation? It’s a good question to ponder as we celebrate Measurement Month.

As Holidays Approach B2C Brands’ Consumer Engagement is off 35% Year Over Year
November 1st, 2021 by Erika BradburyWith the holidays coming, B2Cs are looking to interact with core audiences on social. A slight surprise: the number of posts year-over-year was down 8 percent, yet a far larger surprise was the considerable fall in actions, or consumer engagement, off 35 percent year-over year (YOY.

Flexible Hours, WFH and Start-to-Finish Benefits Can Help PR’s Caring Culture Tame ‘The Big Quit’
November 1st, 2021 by Seth ArensteinRecruitment and retention of top talent was an issue for PR long before the pandemic struck. For years, firms and in-house teams competed for employees using salary, upward mobility, health benefits and other perks, such as paid time off and summer Fridays.Things are different now.

PR Needs to Think Strategically to Pitch Better, Tech Insider Says
October 22nd, 2021 by Seth ArensteinWith an ‘all-sides-of-the-desk’ background, few people are better placed to discuss pitching than Lisa Morgan. PR should think better when it pitches, she says.