There you are, reporting to your CEO on the outcome of a recent PR campaign you spearheaded. Your excitement is contagious as the CEO wants to know more about the positive tone, product awareness and… Continued
Crisis Management
Damaged George W. Bush Brand Makes a Comeback
April 25th, 2013 by Steve GoldsteinDamaged brands can learn a thing or two from the reversal in George W. Bush’s approval ratings.
A Different Take on the Crisis PR Checklist
April 23rd, 2013 by Arthur SolomonPR agency veteran Arthur Solomon explains why he is an outlier when it comes to certain tenets of crisis public relations.
4 Ways to Rehabilitate a Sullied Image
April 10th, 2013 by Bill MiltenbergWhat should former Congressman Anthony Weiner do for his political comeback, now that he has done The New York Times Magazine?
Filling ‘The Hardest Job’ at Google Will Be a PR Challenge, Too
April 2nd, 2013 by Bill MiltenbergGoogle faces the task of communicating to its publics (everyone) that security will remain a top priority in the wake of its privacy director’s departure.
5 Pointers for a Successful Apology
March 26th, 2013 by Scott Van CampFormer CIA director David Petraeus is expected to publicly apologize for an extramarital affair revealed in November 2012.
How to Protect Your Brand from a Twitter Hacking
March 26th, 2013 by Peter LaMotteWith potential upticks in both the frequency and severity of future hacks on the horizon, every brand needs to operate as if it is next on hackers’ hit lists.
Video: Dallas Lawrence on Crisis Management
March 22nd, 2013 by Bill MiltenbergDallas Lawrence, chief global digital strategist for Burson-Marsteller, describes how brands can determine whether or not they’re actually enduring a crisis and what their first steps should be.
First Questions When a Crisis Hits: How, Whether and Where to Respond
March 11th, 2013 by PRNEWSA blogger has called you out on one of your company’s products—there is extreme pressure on you to quell the rising outrage, or perhaps even to reverse your decision.
Nestlé Opts for Scant Communication Strategy During Horse Meat Scandal
February 20th, 2013 by Bill MiltenbergNestlé’s it pasta meals from store shelves in Europe after after the discoveries of horse meat in British foods, but that message isn’t being communicated as well as it should be.