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Airlines–and other organizations–looking for help in developing crisis plans can find insight from a free guide produced by Boeing Co.’s Commercial Airplane Group. “Crisis Communications: A Guide for Planning” guides establishment of public relations objectives… Continued

Employee recognition has become a vital motivational tool for managers seeking to incentivize their staff and encourage more cooperation between individuals, departments and teams. As Bob Nelson, author of “1001 Ways to Reward Employees” (Workman… Continued

An independent PR counselor in Britain wrote to the Institute of Public Relations (IPR) questioning its lack of support for the growing number of sole proprietorship practices there. “Is it not time that the IPR… Continued

Jericho Names Five VPs Jericho Promotions, New York, promoted four staffers to vice president. Sherri Gilman, vice president, was promoted to senior vice president. She will continue to oversee the agency’s corporate division. Greg Mowery,… Continued

COMMUNITY RELATIONS Business/Manufacturing–“Mobil Friendly Serve Academy,” Mobil Corp., Fairfax, Va., with The Rowland Co.,New York Business/Services–“Bob Evans and Fourth Graders Team Up to Preserve Ohio’s Past for the Future,” Bob Evans Farms Inc., Columbus. Government–“Bolsa… Continued

Travel Firm Offers Scholarship In recognition of its 10th anniversary working with the Aruba Tourism Authority, Lou Hammond & Associates Inc., New York, is offering a $1,000 scholarship for an Aruban student to study tourism… Continued

Barely known one year ago, Intranets are sprouting throughout corporate America, transforming the employee communications function. The internal-access-only Internet sites quickly are on their way to becoming the primary channel for employee communications. In the… Continued

Ketchum Public Relations moved its Chicago office to 205 N. Michigan Ave., Suite 3400, Chicago, IL 60601, 312/228-6800.

International Business Machines Corp.’s PR department collected a “big blue” ribbon, taking top honors in the annual public relations program awards competition of the Public Relations Society of America (PRSA). IBM’s World Wide Web-based communications… Continued

Walt and Cheryl Klein, who founded Klein & Associates Inc. in 1981, have taken new titles at the Winston-Salem, N.C., firm. Walt Klein, formerly president, becomes CEO. Former Executive Vice President Cheryl Klein takes the… Continued