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There’s a Rise in Accountability on ESG Issues Coming; Here’s How Companies Can Handle It
May 25th, 2021 by Seth ArensteinYou’d think environment, social and corporate governance (ESG) issues might suffer during the pandemic, when survival takes priority. Yet Hill+Knowlton Strategies’ new SVP and lead of its Better Impact consultancy Cathy Resler says ESG is thriving. The global crisis, she says, led people to look at their values. This collective gut-check allowed some companies to re-think how they act, including on ESG issues.

How PR Communicates Topics Some Consider Uncomfortable
May 7th, 2021 by Nicole SchumanWhile TV shows and novels tend to focus on the glamorous side of PR, it’s important to remember that in reality communication also is necessary to raise awareness of topics some may find uncomfortable.

A Fast Fall from Grace: Lessons from Trader Joe’s Labor Woes and the Power of Twitter
May 5th, 2021 by Sophie MaerowitzThis case study on Trader Joe’s shows how quickly organizations, even those with very good reputations, can find themselves in a PR mess, particularly when leadership seems out of touch with stakeholders and the forces of social media and public opinion become involved

Consider Mental Health as PR Pros Return to Office
May 5th, 2021 by Isabel Podda, Global COO and Sophie Cikovsky, VP, Infinite GlobalWe asked Infinite Global’s global COO Isabel Podda and VP Sophie Cikovsky to discuss the importance of mental health awareness in PR as communicators return to the office. Since PR traditionally is in the top 10 of most-stressful occupations, mental health awareness is critical. It’s more so in the wake of the COVID-19 pandemic.

Advice for the First George Floyd Anniversary: Communicate Authentically and with Purpose
May 5th, 2021 by Seth ArensteinThe one-year anniversary of George Floyd’s killing occurs this month. In anticipation, communicators are pondering several scenarios.

PR Headed in Right Direction on Diversity, Empathy and Ethics, Though Long Road is Ahead
May 5th, 2021 by Taylor Voges, Sara Ervin, Solyee Kim, and Jeong Hyun (Janice) Lee, PhD Students, Crisis Communication Coalition Research Group, University of GAAt a time when diversity, equity, and inclusion (DEI) should be the norm in organizations, it is not. A new survey from the University of Georgia (UGA) and PRNEWS shows a consistent shortfall on diversity-related efforts.

FleishmanHillard Chief: Companies Can’t Remain Neutral; Must Choose Issues They’ll Address
May 5th, 2021 by Seth ArensteinJohn Saunders, president and CEO of FleishmanHillard, believes organizations are stronger now than before COVID-19 because of the ascension of corporate values; the visible action taken on critical issues; and an unprecedented perception of the importance of communication

The Six-Step Philosophy Makes PR a Fact-Based, Successful Activity
May 5th, 2021 by Mark WeinerFor those interested in approaching PR as a research-and-reality-informed process, there is a simple framework: ‘the Public Relations continuum.’ The six-step cycle drives continual improvement, versus objectives and against competitors, to provide opportunities for refinement with every rotation.

Influencers Rule on Mother’s Day Promos, But 2021 Consumer Engagement Off 60% vs 2019
May 5th, 2021 by Erika BradburyShareablee data for 2021 show an 18 percent increase in consumer engagement versus 2020. Yet 2021’s consumer engagement was off a whopping 60 percent from 2019’s pre-pandemic figures across Facebook, Instagram and Twitter.