For 2020, personalization was predicted, in 2019, as a dominant theme. Trust topped the 2019 list. Some trends for 2021 extend what 2020 highlighted: greater emphasis on DEI, purpose and internal communication.
PR News Exclusive Content Subscription Required
New Users: Subscribe
This content is accessible to PR News subscribers only. Not a PR News subscriber?
Become one today and get access to great content in every issue, plus archives and special reports.
Subscribe Now
or
To order by phone or email, please contact the Client Services department at 888-707-5814;
clientservices@accessintel.com.
